Terms of  Service

1. About EULORIS

EULORIS is the Home Fragrance brand of Lavenz Fragrant Living, bringing the world of home fragrance together under one roof.

Our collections may include Room Mists, Reed Diffusers, Scented Candles and other home fragrance products designed to enhance spaces and create distinctive fragrance experiences.

Business Address:

GH-03, Sector 120, Amrapali Zodiac, S-1203,
Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301, India.

2. Eligibility

By using the Website or placing an order, you confirm that:

• You are legally competent to enter into a binding contract under applicable law.
• The information provided by you is accurate, complete and current.
• You will use the Website and our products only for lawful purposes.
• If you place an order on behalf of another person, you are authorised to do so.

If you are not legally competent to enter into a contract, you should use the Website only with the involvement and consent of your parent or legal guardian, as applicable under law.

3. Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website for any unlawful, fraudulent or unauthorised purpose.
• Attempt to gain unauthorised access to the Website, servers, systems or databases.
• Interfere with or disrupt the security, operation or functionality of the Website.
• Introduce viruses, malicious code or other harmful material.
• Use bots, crawlers, scrapers or automated systems to access or collect Website content without our prior written permission.
• Copy, reproduce, modify, distribute or commercially exploit Website content without our prior written permission.
• Misuse promotional offers, discounts, referral benefits or other customer benefits.
• Provide false, misleading or fraudulent information while using the Website or placing an order.
• Attempt to circumvent or manipulate any Website security, payment, promotional or ordering mechanism.

We reserve the right to restrict, suspend or terminate access to the Website where we reasonably believe that these Terms or applicable law have been violated.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, fragrance descriptions, specifications, availability and other information displayed on the Website are accurate and up to date.

However, reasonable variations may occur due to:

• Photography, lighting or screen settings.
• Manufacturing or packaging variations.
• Natural variations in materials where applicable.
• Individual perception of fragrance.
• Environmental conditions in which a fragrance product is used.

Such reasonable variations do not by themselves constitute a product defect.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

EULORIS reserves the right to correct typographical, technical, product-description or other errors and to update product information whenever necessary.

5. Product Availability

All products displayed on the Website are subject to availability.

We reserve the right to:

• Limit quantities available for purchase.
• Discontinue products or fragrances.
• Modify product specifications, packaging or presentation.
• Temporarily or permanently remove products from the Website.
• Decline or cancel an order where a product is unavailable or where an obvious error has occurred in the product listing.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with applicable law and the applicable refund process.

6. Pricing and Taxes

All prices displayed on the Website are in Indian Rupees (INR) and include applicable taxes unless expressly stated otherwise.

Applicable shipping or other charges, if any, will be displayed or communicated to the customer before completion of the purchase.

Prices may be changed from time to time without prior notice. Such changes will not affect an order that has already been accepted and confirmed by EULORIS, except where an order has been affected by an obvious pricing, technical or typographical error.

Where an obvious error in price or product information is identified, EULORIS reserves the right to cancel the affected order and provide the customer with an appropriate refund where payment has already been received, subject to applicable law.

7. Orders and Order Acceptance

When you place an order through the Website, you are submitting a request to purchase the selected products at the applicable price and on the terms displayed at the time of purchase.

An order acknowledgement or confirmation of receipt does not necessarily constitute acceptance of the order.

An order will be considered accepted when EULORIS confirms the order for processing, fulfilment or dispatch.

We reserve the right to decline or cancel an order, subject to applicable law, including where:

• A product is unavailable.
• There is an obvious pricing or product-information error.
• The transaction appears fraudulent or unauthorised.
• The customer's information cannot reasonably be verified.
• Delivery to the specified location is not possible.
• Multiple orders appear to have been placed through misuse of a promotion or offer.
• There are circumstances that make fulfilment commercially or operationally impracticable.

Where an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with applicable law and the applicable refund process.

8. Payment

Payments may be made using the payment methods made available on the Website at the time of purchase.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment transactions may be processed through third-party payment service providers. EULORIS does not ordinarily have access to or store complete card, banking or other sensitive payment credentials handled by such payment providers.

EULORIS reserves the right to hold, decline or cancel a transaction where there are reasonable grounds to suspect fraud, unauthorised use, payment irregularity or other unlawful activity, subject to applicable law.

9. Promotional Offers and Discounts

From time to time, EULORIS may offer promotional codes, discounts, campaigns, bundles, rewards or other promotional benefits.

Unless expressly stated otherwise:

• Promotions are subject to the specific terms communicated with the relevant offer.
• Promotional offers may have limited validity or availability.
• Offers may not be combined unless expressly permitted.
• A promotional benefit may be limited to one use per customer, account, household or transaction where specified.
• EULORIS reserves the right to withdraw or modify a promotional offer where permitted by law.
• Promotional benefits obtained through fraudulent activity, misuse or violation of applicable promotional terms may be cancelled.

Nothing in this section limits any consumer rights available under applicable law.

10. Product Usage and Safety

EULORIS products are intended to be used only for their stated or reasonably intended purpose.

Customers must carefully read and follow all product-specific instructions, warnings and safety information provided with the product, on the packaging or on the Website.

Depending on the product, appropriate precautions may include keeping products away from children, pets, open flames, heat sources, food and other items or environments for which the product is not intended.

Products must be stored and used appropriately and should not be modified or used contrary to the instructions provided.

EULORIS shall not be responsible for loss, damage or injury arising from misuse, improper storage, unauthorised modification, failure to follow safety instructions or use of a product for a purpose for which it was not intended, except to the extent such liability cannot be excluded or limited under applicable law.

11. Fragrance Experience

Fragrance perception is subjective and can vary between individuals and depending on factors including room size, ventilation, temperature, humidity, surrounding odours and method of use.

Descriptions of fragrance character, mood, intensity or experience are intended to communicate the intended fragrance profile and experience and should not be interpreted as a guarantee of a particular subjective response.

12. Intellectual Property

All intellectual property appearing on or associated with the Website and EULORIS, including but not limited to:

• EULORIS name and logo
• Lavenz Fragrant Living name and branding
• Product names
• Fragrance names
• Product designs
• Packaging designs
• Photographs
• Videos
• Graphics
• Illustrations
• Written content
• Website design and layout
• Original marketing and creative material

is owned by, licensed to or otherwise lawfully used by Lavenz Fragrant Living/EULORIS and is protected under applicable intellectual property laws.

No such material may be reproduced, copied, modified, published, distributed, transmitted, sold, licensed or commercially exploited without prior written permission.

13. User Reviews, Feedback and Submitted Content

Where the Website permits customers to submit reviews, photographs, testimonials, comments, feedback or other content (“User Content”), you agree that:

• The User Content is truthful to the best of your knowledge.
• You have the necessary rights and permissions to submit it.
• It does not infringe the rights of any third party.
• It is not unlawful, fraudulent, defamatory, abusive, obscene or otherwise objectionable.
• It does not contain malicious software or harmful code.

By submitting User Content, you grant Lavenz Fragrant Living/EULORIS a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, display and distribute that content for legitimate business, marketing, promotional and communication purposes, subject to applicable law.

We reserve the right to moderate, refuse to publish or remove User Content that violates applicable law or these Terms.

14. Third-Party Websites and Services

The Website may contain links to or use services provided by third parties, including payment providers, logistics partners, analytics providers, marketing platforms, technology providers and social media platforms.

Third-party services may be governed by their own terms and privacy policies.

EULORIS is not responsible for the content, availability, security, privacy practices or operation of third-party websites or services, except to the extent required by applicable law.

15. Privacy and Personal Information

Your use of the Website and our handling of personal information are governed by the EULORIS Privacy Policy, which forms part of the Website's legal framework.

We may process personal information for purposes including providing products and services, processing orders and payments, communicating with customers, providing customer support, preventing fraud, complying with legal obligations and other purposes described in our Privacy Policy.

Personal information will be handled in accordance with applicable data-protection and privacy laws.

India's Digital Personal Data Protection framework and the Digital Personal Data Protection Rules, 2025 have been notified with a phased commencement framework. The EULORIS Privacy Policy should therefore be drafted separately and aligned with the data practices actually implemented on the Website. MeitY

16. Website Availability and Technical Issues

We endeavour to keep the Website accurate, secure and available.

However, we do not guarantee that:

• The Website will always be available or uninterrupted.
• The Website will always be completely error-free.
• All Website content will always be current.
• The Website or its servers will always be free from technical issues, viruses or other harmful components.

The Website may occasionally be unavailable due to maintenance, upgrades, technical problems, security measures or circumstances beyond our reasonable control.

17. Fraud, Abuse and Security

We take reasonable measures to protect the Website and our customers against fraudulent and abusive activity.

Where we reasonably suspect fraud, misuse, unauthorised transactions, manipulation of promotions, abuse of the Website or other unlawful activity, we may take appropriate action, including cancelling transactions, restricting accounts or access, investigating activity and cooperating with relevant authorities, subject to applicable law.

Nothing in this section affects any rights available to consumers under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, EULORIS shall not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or products purchased through it.

EULORIS shall not be responsible for losses resulting from circumstances beyond its reasonable control, including certain failures of third-party service providers, telecommunications networks, logistics providers, payment systems, natural events or other events beyond reasonable control.

However, nothing in these Terms excludes, restricts or limits any liability, consumer right or remedy that cannot lawfully be excluded, restricted or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Lavenz Fragrant Living/EULORIS, its owners, employees, representatives and service providers against claims, losses, liabilities, costs or expenses arising directly from:

• Your unlawful use of the Website.
• Your violation of these Terms.
• Your fraudulent or unauthorised use of the Website.
• Your infringement of the rights of EULORIS or any third party.
• Content submitted by you that violates applicable law or third-party rights.

This provision shall not apply to the extent that the relevant claim or loss arises from the negligence, wilful misconduct or unlawful act of EULORIS or where such indemnification is otherwise restricted by applicable law.

20. Consumer Rights

Nothing in these Terms is intended to exclude, restrict or override any statutory rights or remedies available to consumers under applicable Indian law.

Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory provision shall prevail to the extent of that conflict.

21. Grievance Redressal

EULORIS maintains a customer support and grievance-redressal mechanism for addressing customer concerns relating to orders, products, Website use and other matters concerning the services provided through the Website.

Grievance Officer: Shweta Chauhan

Designation: Director

Email: care@euloris.com

Phone: +91 72178 74633

Customers may submit complaints or grievances using the above contact details. We will endeavour to acknowledge and address grievances within the timelines prescribed by applicable law.

The Grievance Officer may be contacted for matters relating to the Website, products, orders, customer concerns and other grievances arising from the use of the EULORIS Website.

Business Address:

GH-03, Sector 120, Amrapali Zodiac, S-1203,

Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301, India.

22. Changes to These Terms

Lavenz Fragrant Living/EULORIS may update these Terms from time to time to reflect changes in our business, products, Website, technology, legal requirements or regulatory obligations.

The updated Terms will be published on this page together with the revised “Last Updated” date.

Your continued use of the Website after updated Terms are published will constitute acceptance of the revised Terms to the extent permitted by applicable law.

23. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable, where legally permissible.

The remaining provisions of these Terms shall continue to remain in effect.

24. No Waiver

If EULORIS does not immediately enforce any provision of these Terms, this shall not constitute a waiver of our right to enforce that provision at a later time.

25. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any jurisdictional rights available to consumers under applicable law, courts having jurisdiction in Noida, Uttar Pradesh, India shall have jurisdiction over matters arising in connection with these Terms.

26. Contact Us

For questions, concerns or assistance relating to these Terms, Website use or EULORIS products, please contact us:

Lavenz Fragrant Living

Brand: EULORIS

Website: www.euloris.com

Email: care@euloris.com