Privacy Policy

1. ABOUT EULORIS

EULORIS is the Home Fragrance brand of Lavenz Fragrant Living.

For the purposes of this Privacy Policy, “EULORIS”, “Lavenz Fragrant Living”, “we”, “us” and “our” refer to Lavenz Fragrant Living and the EULORIS brand.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected or processed by EULORIS through:

• www.euloris.com
• Purchases made through the Website
• Customer accounts, where available
• Customer service and support interactions
• Email, telephone, WhatsApp or other communications with us
• Product reviews, feedback and testimonials submitted to us
• Marketing communications
• Other interactions with EULORIS that expressly refer to this Privacy Policy

This Privacy Policy does not apply to third-party websites, applications, services or platforms that are not controlled by EULORIS, even if they are accessible through links on our Website.

3. WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you interact with EULORIS, we may collect the following categories of personal information.

A. Contact and Identification Information

This may include:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• City, state, postal/PIN code and country
• Other contact or identification information voluntarily provided by you
  
  

B. Account Information

If the Website provides customer-account functionality, we may collect information necessary to create and manage your account, such as:

• Name
• Email address
• Mobile number
• Account credentials or authentication information
• Account preferences
• Order history associated with your account

We do not intend to collect or store passwords in plain text.

C. Order and Transaction Information

When you purchase products from us, we may collect information necessary to process and fulfil your order, including:

• Products purchased
• Order number
• Quantity
• Order value
• Billing and delivery information
• Payment status
• Transaction reference or payment confirmation details
• Refund, replacement or return information
• Communications relating to the order
  
  

D. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method used, the relevant payment provider may collect and process payment information such as card, bank, UPI or other payment credentials.

EULORIS does not ordinarily receive or store complete payment credentials such as full card numbers, CVV information, banking passwords or UPI PINs.

Payment information is processed by the relevant payment service provider in accordance with its own terms and privacy practices.

E. Customer Communications

If you contact us by email, telephone, contact form, WhatsApp, social media or any other communication channel, we may collect information contained in your communication, including:

• Your name
• Contact details
• Order details
• Contents of your enquiry, request or complaint
• Photographs, documents or other information voluntarily provided by you.
  
  

F. Reviews, Feedback and User-Generated Content

If you submit a product review, testimonial, photograph, video, feedback or other content to EULORIS, we may collect and process that information.

Please do not submit sensitive personal information or information relating to another person unless you are authorised to do so.

G. Technical and Device Information

When you visit or interact with the Website, certain technical information may be collected automatically, depending on the technologies and services implemented on the Website.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Language preferences
• Approximate location derived from technical information
• Website pages visited
• Date and time of access
• Referring website
• Website interaction information
• Technical logs and diagnostic information
  
  

H. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, SDKs, local storage and similar technologies to provide functionality, remember preferences, understand Website usage, improve performance and, where applicable, support marketing and advertising activities.

These technologies may collect information such as:

• Device and browser information
• IP address
• Pages visited
• Session information
• Website interactions
• Referring URLs
• Preferences
• Information about interactions with marketing communications or advertisements

Where consent is required for a particular category of cookies or similar technologies, EULORIS will seek such consent through the applicable Website mechanism.

You may also be able to manage certain cookies through your browser settings or the Website's cookie-management mechanism, where provided.

Disabling certain cookies may affect Website functionality.

4. PURPOSES FOR WHICH WE COLLECT AND PROCESS PERSONAL INFORMATION

We collect and process personal information for specified and lawful purposes, including the following.

A. Processing and Fulfilling Orders

We may use personal information to:

• Process orders
• Confirm orders
• Process payments
• Arrange delivery
• Provide order updates
• Manage cancellations, returns, replacements and refunds
• Maintain transaction records
• Provide customer support
  
  

B. Customer Service and Grievance Handling

We may use personal information to:

• Respond to enquiries
• Resolve complaints
• Handle grievances
• Verify order details
• Investigate product or delivery issues
• Communicate with customers regarding their concerns
  
  

C. Website Operation

We may process information to:

• Operate the Website
• Maintain Website functionality
• Remember shopping-cart and session information
• Authenticate customer accounts, where applicable
• Maintain Website security
• Detect technical problems
• Improve Website performance

D. Improving Products and Customer Experience

We may use information to:

• Understand Website usage
• Analyse customer interactions
• Improve products and services
• Improve Website functionality
• Understand customer preferences
• Develop new products, services and features

Where analysis involves personal information, we will process it in accordance with applicable law.

E. Fraud Prevention and Security

We may process personal information to:

• Detect and prevent fraudulent transactions
• Detect misuse of the Website
• Investigate suspicious activity
• Protect our systems
• Protect customers
• Prevent unauthorised access
• Protect the rights, property and security of EULORIS and others
  
  

F. Legal and Regulatory Compliance

We may process personal information where necessary to:

• Comply with applicable laws and regulations
• Comply with lawful requests from government authorities or law-enforcement agencies
• Maintain accounting, tax, transaction and other legally required records
• Establish, exercise or defend legal claims
• Protect our legal rights
  
  

G. Marketing and Promotional Communications

Where permitted by applicable law and where required based on your consent, we may use personal information to send:

• New product announcements
• EULORIS offers
• Promotions
• Campaigns
• Newsletters
• Product recommendations
• Other marketing communications

You may withdraw your consent to marketing communications at any time through the applicable unsubscribe or opt-out mechanism or by contacting us at care@euloris.com.

5. LEGAL BASIS FOR PROCESSING

We process personal information only where permitted under applicable law.

Depending on the circumstances, processing may be based on:

• Your consent
• Processing necessary to provide goods or services requested by you
• Compliance with applicable legal obligations
• Other lawful grounds recognised under applicable law

Where consent is required, EULORIS will provide an appropriate notice explaining the personal information being collected and the purpose for which it will be processed.

Where processing is based on consent, you may withdraw that consent through the mechanism made available by EULORIS.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Where withdrawal of consent affects our ability to provide a service that requires the relevant personal information, we will inform you of the consequences where required by applicable law.

6. CONSENT

Where EULORIS relies on consent for processing personal information, consent will be obtained through an appropriate affirmative action in accordance with applicable law.

We will not treat consent as valid where applicable law requires a specific consent mechanism and the relevant requirements have not been met.

Where applicable, consent will be capable of being withdrawn through a mechanism that is reasonably accessible and comparable in ease to the manner in which consent was provided.

You may contact care@euloris.com if you require assistance with withdrawal of consent or other privacy-related requests.

7. HOW WE SHARE PERSONAL INFORMATION

EULORIS does not sell personal information to third parties as a business practice.

We may share personal information where reasonably necessary for lawful business purposes, including with the following categories of recipients.

A. Payment Service Providers

To process, verify and reconcile payments and payment-related transactions.

B. Logistics and Delivery Partners

To process, fulfil and deliver orders.

C. Website and Technology Service Providers

To host, operate, maintain, secure and support the Website and related systems.

D. Analytics and Performance Providers

Where implemented, to understand Website usage, performance and customer interactions.

E. Marketing and Advertising Service Providers

Where implemented and permitted by applicable law, to support marketing activities, measure campaign performance and provide relevant communications or advertising.

F. Customer Support Providers

Where applicable, to assist us with customer service, communications and grievance handling.

G. Professional Advisers

We may share information with lawyers, accountants, auditors, consultants and other professional advisers where reasonably necessary.

H. Government Authorities and Law Enforcement

We may disclose personal information where required or permitted by applicable law, court order, regulation or lawful governmental request.

I. Business Transfers

If Lavenz Fragrant Living or the EULORIS business is involved in a merger, acquisition, restructuring, financing, sale of assets, transfer of business or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We will take reasonable steps to ensure that service providers processing personal information on our behalf process such information only for authorised purposes and maintain appropriate safeguards as required by applicable law and applicable contractual arrangements.

8. THIRD-PARTY SERVICE PROVIDERS AND DATA PROCESSORS

EULORIS may use third-party service providers to operate and support its Website and business.

Depending on the services actually implemented, these may include providers for:

• Website hosting
• E-commerce platform services
• Payment processing
• Order management
• Logistics and delivery
• Customer support
• Email communications
• WhatsApp or other messaging services
• Analytics
• Advertising and marketing
• Fraud prevention
• Website security
• Cloud infrastructure
• Customer reviews
• Other business-support services

Such providers may process personal information on behalf of EULORIS for authorised purposes.

EULORIS will take reasonable steps to ensure that relevant service providers are subject to appropriate contractual, technical and organisational safeguards, as required by applicable law.

9. INTERNATIONAL DATA TRANSFERS

Some service providers used by EULORIS may process or store personal information on systems or servers located outside India.

Where personal information is transferred outside India, EULORIS will comply with applicable Indian data-protection laws and any applicable restrictions, requirements or safeguards governing such transfers.

Where applicable, EULORIS will take reasonable steps to ensure that personal information transferred outside India continues to receive an appropriate level of protection.

10. DATA SECURITY

EULORIS takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, disclosure or destruction.

Depending on the nature of the information and processing activity, security measures may include:

• Access controls
• Authentication mechanisms
• Encryption or other appropriate security technologies
• Secure payment processing through authorised payment providers
• System monitoring
• Security updates
• Restricted access to personal information
• Internal security policies and procedures
• Backup and recovery measures, where appropriate

However, no electronic transmission, storage system or security measure can be guaranteed to be completely secure.

Accordingly, while EULORIS takes reasonable measures to protect personal information, absolute security cannot be guaranteed.

11. PERSONAL DATA BREACHES

If EULORIS becomes aware of a personal-data breach, we will take appropriate steps to assess, contain, investigate and remediate the incident.

Where notification is required under applicable law, EULORIS will provide the required notification to affected individuals and/or relevant authorities within the applicable timelines and in the manner prescribed by law.

We may also take additional protective measures where reasonably necessary to reduce potential harm to affected individuals.

12. DATA RETENTION

EULORIS retains personal information only for as long as reasonably necessary for the purposes for which it was collected or otherwise processed, or for such period as may be required under applicable law.

This may include retaining information for:

• Order fulfilment
• Customer service
• Transaction and accounting records
• Tax and regulatory compliance
• Fraud prevention
• Dispute resolution
• Complaint and grievance handling
• Establishing, exercising or defending legal claims
• Maintaining legitimate business records

When personal information is no longer required for a lawful purpose, EULORIS will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law and our applicable retention practices.

Certain information may be retained for longer where required by law or where reasonably necessary for legitimate legal purposes.

13. YOUR PRIVACY RIGHTS

Subject to applicable law and the relevant provisions being in force, you may have rights relating to your personal information, including:

• The right to obtain information about personal information processed by EULORIS
• The right to request correction of inaccurate or incomplete personal information
• The right to request erasure of personal information where permitted by applicable law
• The right to withdraw consent where processing is based on consent
• The right to raise a grievance regarding the processing of your personal information
• The right to exercise other rights made available under applicable data-protection law
• The right to nominate another individual to exercise applicable rights in the event of your death or incapacity, where provided by applicable law

The exercise of these rights may be subject to applicable legal conditions and reasonable identity verification requirements.

14. HOW TO EXERCISE YOUR PRIVACY RIGHTS

You may submit a privacy-related request, withdrawal of consent or grievance using the following contact details:

Privacy / Data Protection Contact:

Shweta Chauhan

Designation: Director

Lavenz Fragrant Living

Email: care@euloris.com

Please provide sufficient information for us to understand and process your request.

We may request reasonable information to verify your identity before processing a request involving access, correction, deletion or other personal-data rights.

We will address requests within the timelines prescribed by applicable law.

Where applicable law provides for further escalation or recourse to a regulatory or adjudicatory authority, you may exercise such rights in accordance with applicable law.

15. CHILDREN'S PERSONAL INFORMATION

EULORIS recognises the importance of protecting children's personal information.

We will process children's personal information in accordance with applicable law, including any requirements relating to verifiable parental consent, age verification and restrictions on processing children's personal information.

We do not knowingly seek to collect children's personal information in circumstances where such collection or processing is prohibited by applicable law.

Where applicable law requires verifiable parental consent before processing a child's personal information, EULORIS will implement the required measures.

Where applicable law restricts processing of children's personal information for certain purposes, EULORIS will comply with those restrictions.

If you believe that EULORIS has collected a child's personal information in a manner that may not comply with applicable law, please contact us at care@euloris.com.

16. MARKETING COMMUNICATIONS

Where permitted by applicable law and where required based on your consent, EULORIS may send marketing communications through channels including:

• Email
• SMS
• WhatsApp
• Telephone
• Other electronic communication channels

You may opt out of marketing communications at any time by:

• Using the unsubscribe mechanism provided in the communication
• Following the applicable opt-out instructions
• Contacting care@euloris.com

Opting out of marketing communications will not necessarily stop essential service communications relating to orders, payments, deliveries, refunds, security, account activity or other transactions.

17. COOKIES AND TRACKING TECHNOLOGIES

EULORIS may use cookies and similar technologies to:

• Enable essential Website functionality
• Maintain shopping-cart and session information
• Remember preferences
• Understand Website usage
• Analyse Website performance
• Improve customer experience
• Measure marketing campaigns
• Support advertising and remarketing, where implemented and permitted

Cookies and similar technologies may be categorised as follows:

Essential Cookies

These support basic Website functionality, security, sessions and shopping-cart functionality.

Preference Cookies

These remember preferences and settings.

Analytics Cookies

These help us understand how visitors use the Website and help us improve performance.

Marketing Cookies

Where implemented and permitted, these may be used to measure campaigns and support relevant advertising.

Where applicable law requires consent for non-essential cookies or similar technologies, EULORIS will provide an appropriate consent mechanism.

You may also control certain cookies through your browser settings.

Disabling certain cookies may affect the functionality of the Website.

18. MARKETING, ADVERTISING AND ANALYTICS TECHNOLOGIES

Where implemented, EULORIS may use third-party technologies such as analytics tools, advertising pixels, conversion tracking technologies and similar tools to understand Website activity and measure the effectiveness of marketing campaigns.

Such technologies may collect information relating to your Website interactions, device, browser, approximate location and engagement with advertisements or communications.

Where applicable law requires consent for such technologies, EULORIS will seek the required consent before using them for the relevant purpose.

The specific third-party technologies actually used by EULORIS may change from time to time as our Website and marketing infrastructure evolves.

19. THIRD-PARTY WEBSITES AND LINKS

The Website may contain links to third-party websites, applications, social-media platforms or other services.

EULORIS does not control and is not responsible for the privacy practices, security, content or policies of such third parties.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

20. USER REVIEWS, TESTIMONIALS AND SUBMITTED CONTENT

Where the Website permits you to submit reviews, photographs, testimonials, comments, feedback or other content, such information may be collected and processed by EULORIS.

You should not submit sensitive personal information or personal information belonging to another person unless you are authorised to do so.

Where you voluntarily submit content for publication or promotional use, EULORIS may use such content in accordance with the Website Terms of Service and applicable law.

You may contact us if you believe your personal information has been used inappropriately.

21. DATA OF CUSTOMERS WHO DO NOT COMPLETE A PURCHASE

If you interact with the Website without completing a purchase, we may still process certain information, such as information required to maintain Website functionality, security, shopping-cart functionality, analytics or other lawful purposes.

Where you provide information through a contact form, newsletter subscription, account creation, abandoned-cart mechanism or other feature, that information may be processed for the specific purpose associated with that feature and in accordance with applicable law.

22. DATA OF EXISTING CUSTOMERS

Where permitted by applicable law, EULORIS may process information relating to existing customers for purposes such as:

• Fulfilling previous orders
• Providing customer support
• Maintaining transaction records
• Managing warranties or product-related support where applicable
• Preventing fraud
• Meeting legal obligations
• Communicating service-related information

Marketing communications will be handled in accordance with applicable consent and communication requirements.

23. AUTOMATED DECISION-MAKING AND PROFILING

EULORIS does not intend to make decisions producing legal or similarly significant effects on individuals solely through automated processing unless permitted and carried out in accordance with applicable law.

Where analytics, personalisation or advertising technologies involve profiling or automated processing, such activities will be conducted subject to applicable law and the relevant privacy and consent requirements.

24. DATA PROTECTION OF BUSINESS CONTACTS

If you interact with EULORIS in a business or professional capacity, we may process business contact information such as your name, business email address, telephone number, company name and professional role for legitimate business purposes.

Such information will be processed in accordance with applicable law.

25. GOVERNMENT, LAW ENFORCEMENT AND LEGAL DISCLOSURES

EULORIS may disclose personal information where we reasonably believe disclosure is necessary or required to:

• Comply with applicable law
• Comply with a court order or lawful governmental direction
• Respond to lawful requests from law-enforcement authorities
• Prevent or investigate fraud
• Protect the rights, property or safety of EULORIS, customers or others
• Establish, exercise or defend legal claims

We will disclose only information that is reasonably necessary for the relevant lawful purpose, subject to applicable law.

26. BUSINESS TRANSFERS

If Lavenz Fragrant Living or the EULORIS business undergoes a merger, acquisition, restructuring, financing, sale of assets, transfer of business or similar transaction, personal information may be transferred as part of that transaction.

Any such transfer will be undertaken subject to applicable law and appropriate safeguards.

27. YOUR RESPONSIBILITIES

You are responsible for ensuring that information provided to EULORIS is accurate and up to date.

You should also take reasonable steps to protect your account credentials and should not share passwords or authentication information with others.

If you become aware of unauthorised use of your account or a security incident relating to your information, please contact us promptly at care@euloris.com.

28. CHANGES TO THIS PRIVACY POLICY

EULORIS may update this Privacy Policy from time to time to reflect:

• Changes in our products or services
• Changes to the Website
• Changes in technology
• Changes in how we process personal information
• Changes in applicable laws or regulatory requirements

The updated Privacy Policy will be published on this page.

Where required by applicable law, EULORIS will provide additional notice or obtain consent for material changes.

29. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to the mandatory rights and protections available to individuals under applicable data-protection and consumer laws.

30. PRIVACY / DATA PROTECTION CONTACT

For privacy-related requests, withdrawal of consent, questions or concerns regarding the processing of your personal information, please write to care@euloris.com